Understanding Freight

Shipping costs are a make or break deal for our customers.  Customers either understand the cost of shipping items and accept the charge, or customers get frustrated with the cost and bail on the order.  Unfortunately,  freight will always be a factor since customers cannot pick up items themselves, but we try to keep the costs as low as possible.  This is why we offer free freight on orders over $200.

We are committed to carrying quality items on our site, and this means than many of our items are shipped in one piece.  We don't like the fact that shipping can cost as much as the product in some cases.

For example, our Highwood Trellises are beautiful pieces, but they are also around 8 feet tall and 2 feet wide.  If these pieces broke into parts to ship in smaller boxes it would affect their structural integrity and their quality, so they ship as one, strong, sturdy piece.  It's similar to shipping the top of a dining room table and the cost can be $75-80.  No fun.

The best way around freight costs is to order over $200 and automatically receive free shipping.  If you need two Highwood Trellises (approximately $180), it's well worth your time and money to order a window basket, set of bar glasses, or something from the sales rack.  Get something for your $20 instead of spending $75 on freight, and let us pick up the delivery charges.  (Our accountants just let out a collective cough.)

In many cases, we can ship multiple pieces in one case and this will reduce your shipping cost per item.  It costs marginally more to ship 6 coconut liners versus an order for 1 coconut liner.  They ship in the same size box!

If you have any concerns about freight, please feel free to call us.  We can schedule truck deliveries for large orders and we are willing to work with you to discover the best option (lease expensive) for your particular case.

We ship using FedEx Ground services, unless otherwise requested, because we find they have the most reasonable rates and best customer service (between UPS, USPS, DHL, etc.).